Contact us & FAQ

Here you can read our frequently asked questions or contact us for more information.

Click each question to view the answer. If you cannot find the answer to your question please use the contact form below.

How do I change my password?

Click ‘Update details’

Replace password

Click ‘Update’

I can't remember my password

Click “Forgotten Password”

A link to reset your password will be emailed to you. If you don’t receive this, please check your junk mail.

If you still do not receive the email, please contact us at or on 020 7400 8989.

How do I change my email address?

Click ‘Update details’

Replace email address

Click ‘Update’

I'm not able to watch the live webinar, can I watch a recording?

Yes, a recording of the webinar will be available usually from the next working day, go to ‘Webinar Archive’ tab to watch this.

Do I get CPD for watching a live webinar?

Yes, you will earn CPD for the length of the webinar.

The majority are 90 minutes long, earning you 1 hour and 30 minutes of verifiable CPD, for which you can print a certificate.

Do I get CPD for watching a webinar recording?

Yes, you earn the same CPD as you would if the webinar was live.

How do I get my CPD certificate?

After you have watched the webinar go to:

-            ‘My Bookings’

-            ‘Booking History &Certificates’

-            Click ‘Give feedback’

Click “Print certificate”

I can't log in to the live webinar on Adobe Connect

If your login and password do not give you access, please use the ‘Enter as a Guest’ option. This will allow you to view and participate in the webinar.

Please also email us to advise you have logged in as a guest. We will match your guest name to your account and issue your CPD.

I am experiencing problems whilst watching the live webinar

Please test your connection by clicking here:


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